Common questions

Which patients benefit most from Telehealth?
Patients with long term conditions such as Chronic Obstructive Pulmonary Disease (COPD), Chronic Heart Failure and Chronic Diabetes can benefit greatly from telehealth.

Does Telehealth just replace my doctor/nurse with an electronic unit?
Absolutely not. Telehealth ensures that patients have contact with their clinician when they need it. For example, if the patient is identified as having worsening symptoms, they will receive more contact from their clinician. If they have a period where their condition is more stable, they may receive less contact.

Do patients need to be good at using computers to use Telehealth?
No. If you are able to operate a TV you will have no problem using Telehealth. When the telehealth system is installed in your home you will be shown how to use it and also given some written instructions. You can also contact someone to ask questions should you need to.

How long do patients need to use Telehealth?
Patients will use telehealth to help build their confidence, reduce any anxiety and manage their condition in a more proactive way. Once the patient’s condition has stabilised for a number of weeks or months, the need for them to continue using telehealth will be reviewed.

Do patients have to pay for Telehealth?
No – telehealth is provided free of charge by the NHS. There is also no cost associated with the telehealth system being connected to the patient’s telephone line. It cost approximately 10p a week to power the unit.

Do patients have to use Telehealth?
It is the patient’s decision as to whether they want to use telehealth. However, the patient’s clinician would only have referred them for telehealth if they felt they would benefit from using it.

What happens if a patient doesn’t like using Telehealth?
If the patient is unsure about whether they want to continue using telehealth they should speak with their clinician.

Who will get to see the patient’s readings?
Only people involved in the patient’s care will get to see the patient’s readings.
All patient data is held within the secure NHS network and can only be accessed by clinicians and managers who have been given special permission to do so.

Will the equipment mean we will have to have a second phone for normal calls?
The telehealth system is NOT a digital device so can be treated as any normal analogue telephone using a cable /adaptor which will have been provided and installed by the engineer. The telehealth system has been designed to download its data when the telephone line is not in use and only takes a couple of minutes to do this.