Contacting local NHS services about your experience

Please note that NHS Gloucestershire Clinical Commissioning Group has responsibility for handling complaints relating to the commissioning of NHS funded services on behalf of residents of Gloucestershire. Find out how to contact us via our Patient Advice and Liaison (PALS) team here. Our PALS team can also help you with any questions and concerns about GP services.

Expand the boxes below to find contact details for the relevant NHS organisations relating to the following services:

Primary Care (GP, Pharmacy, Opticians, NHS Dentistry)

Contact NHS England:

By post:

NHS England
PO Box 16738
Redditch
B97 9PT

By email: england.contactus@nhs.net

Find out more via their website here.

Community Services

Contact Gloucestershire Care Services NHS Trust:

By email: yourexperience@glos-care.nhs.uk

By telephone: 0300 421 8313

By post:

Patient Experience Team, Gloucestershire Care Services NHS Trust, FREEPOST RSKC-CSKU-KRZX, Edward Jenner Court, 1010 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucester, GL3 4AW

Find out more via their website here.

Acute Hospital and Maternity Services

Contact Gloucestershire Hospitals NHS Foundation Trust:

By email: ghn-tr.complaints.team@nhs.net or  ghn-tr.pals.gloshospitals@nhs.net

By telephone: 0300 422 5779 (Complaints team) or  0800 019 3282 (PALS team)

By post:

Gloucestershire Hospital NHS Foundation Trust (GHNHSFT), Complaints Department, Great Western Road, Gloucester, GL1 3NN

Mental Health and Learning Disabilities

Contact 2Gether NHS Foundation Trust:

By email: 2gnft.pals@nhs.net

By phone: 01452 894073

By post:

Service Experience Team, 2gether NHS Foundation Trust, Headquarters, Rikenel, Montpellier, Gloucester, GL1 1LY

Resources

NHS Gloucestershire CCG complaints procedure

The NHS Complaints procedure

Independent Health Complaints Advocacy is provided in Gloucestershire by POhWER Advocacy . This service supports people who wish to make a complaint about the service they have received from NHS providers.

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