Our Team

Meet the team

Patient and Public Engagement Team

Our team advises the CCG on ways to actively engage our local community; seek feedback on services, plans and proposals; and ensure that the CCG complies with current legislation relating to engagement and equality.

We are a small team and are here to help you to get involved in shaping health and care in Gloucestershire.We advise and support CCG staff and our member practices.

We provide engagement “taster” sessions through the CCG “lunch and learn” programme and have also invited local communities to share their experiences with our staff.  A representative from the deaf community recently joined us at a “lunch and learn”:

“The session was a real eye-opener.  I had no idea that BSL is a language in its own right and had always assumed that people who use BSL could easily read English.  The experience today has made me realise just how difficult it is for people to lip-read too – thanks so much for inviting GDA”.  CCG staff member

Our skills include:

  • the planning, design and delivery of engagement and consultation activities
  • developing and undertaking survey work and reporting
  • providing support to patients who want to share their experiences of using NHS services, raise a concern, ask questions or need help to access healthcare
  • providing advice on equality good practice
  • Graphic Facilitation
  • training (10 Steps to Even Better Engagement)
  • supporting NHS Gloucestershire Clinical Commissioning Group staff with patient and public engagement

Additional support to our member practices

The CCG Engagement Team supports practices and PPGs to engage with their practice population about changes and developments such as branch closures, staff changes and premises developments.

Patient engagement relating to practice changes are reported to our Primary Care Commissioning Committee. For more information, click here.

Patient Experience Team

Our team deals with patient experience feedback, this includes assisting with local resolution of individual patients’ concerns and handling the complaints process. We can also signpost to independent advocacy support through POhWER

We regularly liaise across multiple NHS organisations both locally in Gloucestershire and our neighbouring counties to help you to resolve complex issues.

How we can help you to get involved and share your experiences

We can help in the following ways:

  • Provide information in an accessible format
  • Ensure that any event we hold has a hearing loop installed, microphones are used and presentations are displayed on a large screen
  • Ensure that an interpreter is available for anyone that may require one in order to fully participate
  • Ensure that our venues are accessible to those attending
  • Payment of reasonable expenses as outlined in the Patient and Public Reimbursement Policy

Please contact us using any of the following methods and we will work with you to meet your needs:

 

 

 

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