CQC Report – Gloucestershire Care Services NHS Trust

Executive Nurse and Quality Lead at NHS Gloucestershire Clinical Commissioning Group, Dr Marion Andrews-Evans said:

“We welcome publication of the CQC Report following inspections at Gloucestershire Care Services NHS Trust during the Summer.

It is pleasing to see that the Trust has been recognised as being a caring organisation with staff providing compassionate care that promotes people’s privacy and dignity.

The report refers to the ‘outstanding’ caring culture which is embedded throughout the community hospitals, with inspectors highlighting ‘exceptional staff.’

Inspectors found there to be ‘many good community services’ with staff displaying a passion for their work.

We are also committed to working with the Trust to make the necessary improvements in service that are highlighted.

There is already on-going and close partnership working across the health and social care community to strengthen community services, reduce waiting times further and make sure that all patients receive the right care, in the right place at the right time.

We know that Gloucestershire Care Services NHS Trust have taken immediate action to improve arrangements for initial triage (assessment) of patients where this was identified within Community Minor Injury and Illness Units (MIIUs). We also know that they are working hard to recruit and train additional emergency nurse practitioners to support increased use of MIIU services.

We recognise the areas of excellent practice described in the Report, including within community dental services, the seven day service provided by the children’s community team, community inpatient services, the contribution of volunteers within community hospitals, the systematic approach to falls prevention and access to integrated sexual health services.

Senior CCG representatives attended the local Quality Summit this week and as commissioner and partner we will work with the Trust to ensure a comprehensive action plan is in place to address the areas identified by the inspection team as requiring improvement.”