Listening to your experiences

‘Ensuring effective communication and engagement with clinicians, patients, carers, community partners and the public’ is one of our five core Values.

The NHS always aims to give a friendly and reliable service, providing you with the right advice or care when you need it.

We hope that this happens most of the time and we would like to hear about your positive experiences so that we can let staff know when they have done a really good job.

However, sometimes things do go wrong and could be improved.

If you are not happy about an NHS service you have received or if you have a comment, concern or a complaint you would like to pass on, we can help you tell someone about it.

Visit the complaints and compliments (4Cs) page.

Getting advice

Concerned, but don’t want to complain? Have a problem, but don’t know who to talk to? Need information, but don’t know who to ask?

Whether you are a patient or a carer, the Patient Advice and Liaison Service (PALS) can help.

Getting Involved and Having your Say

Gloucestershire CCG is very keen to engage and involve the public in its work.

You can get involved in a number of ways including:

  • Take part in a working group
  • Attend occasional focus groups or workshops
  • Comment as part of an engagement or consultation exercise e.g. complete a survey or attend a local ‘drop in event’
  • Attend our public CCG Board meetings
  • Join a Patient Participation Group at your local GP surgery
  • Visit the Information Bus when it is in your area.

If you would like to talk to someone about these options, please e-mail: or telephone: 0300 421 1794