Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS)

Concerned but don’t want to complain? Have a problem, but don’t know who to talk to? Worried but not sure what to do? Need information, but don’t know who to ask?

The Patient Advice and Liaison Service (PALS) can help. Whether you are a patient or a carer let us help to make it easier.

PALS is a confidential service that provides information advice and support for patients, families and carers.

PALS seek to promote the importance of listening to patient enquiries and concerns. To support this, the PALS team work closely with staff who have direct contact with patients, their families and carers, providing help and information regarding enquiries or concerns raised by those receiving care or treatment.

For further enquiries call PALS on Freephone 0800 0151 548 or land-line 01452 566698.

The phone lines have an answering service so messages can be left at any time and will be responded to on the next working day.

Or Email: Community PALS

For Gloucestershire Royal Hospital & Cheltenham General Hospital