Our patients need you!

Find out more at the Open Day on Wednesday 12th January, 11am – 6pm

Aspen Medical Practice, Horton Road, Gloucester GL1 3PX

Rosebank Health at Kingsway Health Centre, Rudloe Drive, Kingsway, GL22FY

Two Gloucester-based GP practices are looking for Medical Receptionists to join their friendly reception teams where they will work on the front desk and provide high quality primary care services for patients.

Both surgeries, Aspen Medical Centre and Rosebank Health, are committed to providing the best possible healthcare to their patients.

They are looking for like-minded people who can help them fulfil this mission and make a real difference to their patients’ lives.

A number of opportunities are available on both a full-time and part-time basis.


The job

As a Medical Receptionist, you will usually be the first person patients speak to when they come to the surgery. You will need to maintain a friendly but effective first point of contact and deal with enquiries appropriately.

Day to day responsibilities include answering patient queries on the phone, booking patients with the right clinician and calling patients to book them in for health checks and vaccinations.

You will need to follow the surgery’s systems, policies and procedures carefully and ensure that you maintain patient confidentiality at all times.

You will be trained in care navigation and there will opportunities for development and progression within the surgery. A competitive salary will be offered, based on experience.


About you

The role involves a lot of patient contact, so you will need good interpersonal and communication skills alongside patience and diplomacy. A warm, friendly, empathetic and compassionate approach will be helpful, and you should be able to influence and negotiate with patients.

You will also need to be able to work and think clearly under pressure, with competing distractions.

You must be comfortable with computers. Previous experience working in a GP practice is preferred but not required.

Experience in customer service fields and second languages may be helpful in your application.


Find out more at the Open Day on Wednesday 12th January

If you are interested in finding out more about working as a Medical Receptionist, please come to either practice on their Open Day on Wednesday 12th January, where you will have the opportunity to meet the team, talk about what is involved and your experience and ask questions.

Please bring your CV as if you are interested, you could be interviewed there and then!



If you would like to discuss the opportunities sooner, please feel free to contact either practice.

Louise Anderson, Operations Manager

Louise.anderson20@nhs.net / 01452 500252

Aspen Medical Practice, Horton Road, Gloucester GL1 3PX


Kelly Grinter, Patient Services Manager

kelly.grinter@nhs.net / 01452 888524

Rosebank Health at Kingsway Health Centre, Rudloe Drive, Kingsway, GL22FY


Please see the Receptionist Poster for more information.