Our patients need YOU!

Aspen Medical Practice, Horton Road, Gloucester GL1 3PX

Aspen Medical Practice is looking for Medical Receptionists to join its friendly reception team to work on the front desk and provide high quality primary care services for patients.

The surgery is committed to providing the best possible healthcare to patients and is looking for like-minded people who can help them fulfil this mission and make a real difference to patients’ lives.

A number of opportunities are available on both a full-time and part-time basis.


The job

As a Medical Receptionist, you will usually be the first person patients speak to when they come to the surgery. You will need to maintain a friendly but effective first point of contact and deal with enquiries appropriately.

Day to day responsibilities include answering patient queries on the phone, booking patients with the right clinician and calling patients to book them in for health checks and vaccinations.

You will need to follow the surgery’s systems, policies and procedures carefully and ensure that you maintain patient confidentiality at all times.

You will be trained in care navigation and there will opportunities for development and progression within the surgery. A competitive salary will be offered, based on experience.


About you

The role involves a lot of patient contact, so you will need good interpersonal and communication skills alongside patience and diplomacy. A warm, friendly, empathetic and compassionate approach will be helpful, and you should be able to influence and negotiate with patients.

You will also need to be able to work and think clearly under pressure, with competing distractions.

You must be comfortable with computers. Previous experience working in a GP practice is preferred but not required.

Experience in customer service fields and second languages may be helpful in your application.

If you are interested in finding out more about working as a Medical Receptionist, please contact:

aspen.riskandcompliance@nhs.net / 01452 500252

Aspen Medical Practice, Horton Road, Gloucester GL1 3PX