The CCG is piloting a new Prescription Ordering Line service with Rosebank Health in Gloucester to make it quicker and easier for patients to order repeat prescriptions.

Patients can simply call a dedicated number to order their repeat prescriptions and collect these as usual from their pharmacy or GP practice.

Calls will be answered by a fully trained receptionist who will discuss the patient’s medication requirements and ensure that they receive the correct amount of medicines in the most timely and efficient way.

We hope the service will reduce the costs associated with wasted medicines – once medicines have been supplied to patients, they cannot legally be used for anyone else.

Several practices in Gloucester will join the pilot in the coming weeks and it is hoped that if successful, approval will be given for further rollout.

A similar service is also being piloted at a number of practices in the Stroud and Berkeley Vale locality.