The NHS in the South West is seeking your views on how we can provide fair access to NHS-funded patient transport.

What is patient transport?

Patient transport is an NHS-funded, non-emergency service offered to people who cannot get to hospital appointments because their health condition impacts on their ability to use routine transport (cars/trains/buses/taxis/wheelchair taxis).

Why is change needed?

NHS organisations across the South West are responsible for commissioning (buying) non-emergency patient transport Services (NEPTS).  They spend over £31 million per year on providing over 600,000 journeys to take patients to hospital or similar appointments.

A number of Clinical Commissioning Groups across the South West are working collaboratively to develop a consistent approach to eligibility for NHS-funded patient transport.  National eligibility criteria were set in 2007. However, these have been subject to variation in local interpretation, agreed exclusions and the way that eligibility is applied.  The aim of the CCGs is to ensure that NHS-funded non-emergency patient transport is provided in a fair way for all those who need help getting to hospital appointments.

Your views will help

The CCGs have agreed a short patient/public questionnaire to help inform this process.  We are looking for responses from anyone who is interested in how the NHS spends its money (both users and non-users of NHS- funded patient transport).

Click here to complete the survey. It should only take a few minutes. We will use your feedback and comments to consider how to improve the fairness in the way patients are supported with NHS funded non-emergency patient transport. Results will be published on this website in due course.

The survey closed on 10 November 2017.

Click here to read a summary of the survey results. If you would like to see a copy of the full report please email