Health leaders said today that as a result of extensive preparations and responsible and timely decision making, services are as well prepared as they can be to manage the unfolding Covid-19 situation.

The scale and depth of the steps taken are unprecedented with the NHS putting in place a wide range of measures to ensure the safety of patients and staff and maintain essential health services for those that will continue to need them.

This week, around 66,000 more items of Personal Protective Equipment (PPE) were distributed to care workers in Gloucestershire. This is on top of the 400,000 items delivered last week.

The NHS is also taking steps to further expand staff testing arrangements for both symptomatic staff and those affected by household isolation.

Speaking on behalf of the NHS in Gloucestershire, Urgent Care Lead at NHS Gloucestershire Clinical Commissioning Group and local GP, Dr Jeremy Welch said:

“Right across the NHS in Gloucestershire, huge efforts have been made to transform the way we provide care to ensure that essential services can continue. This has involved fundamental changes in local hospitals, community services and GP surgeries.

A key priority is ensuring that health and care professionals have access to the equipment and information they need and the NHS has also introduced a wide range of staff support and wellbeing programmes providing practical as well as emotional and psychological support to colleagues on the frontline.

It is important that people continue to contact the NHS for support with non-Covid-19 related health issues – whether those relate to physical health or mental health. Our message is clear – please don’t store your health concerns up for when the Covid-19 situation is all over. If you’re worried about something and need urgent help, get in touch.”

Some of the advice and steps being taken in Gloucestershire to protect patients and staff and maintain essential services include:

  • People with symptoms of Covid-19 are asked not to book an appointment or visit a GP surgery or hospital. The advice is to stay at home, follow the advice at and if symptoms worsen, use NHS 111 online or call NHS 111
  • Other patients should continue to contact their GP surgery if they need medical help. GP surgeries will initially assess patients over the phone or online to make sure they are cared for by the right person, in the right place for their illness
  • There are far fewer face to face GP surgery appointments to support the safety of patients and staff, but there are significantly more telephone, on-line and video consultations
  • A number of ‘community hubs’ have been set up in health centres and surgeries across the county for patients who need face to face medical support and may have possible symptoms of Covid-19. Patients can only access the hubs after going through NHS 111 and/or initial telephone and video assessment by their GP
  • Gloucestershire Health and Care NHS Foundation Trust continue to support patients who receive regular care at home. In some cases, the Trust is covering visits and providing care using alternative qualified staff or in different ways, such as by telephone
  • Essential community services are being prioritised, meaning some non-urgent work has been postponed and the Trust is providing many services differently, either over the telephone or digitally
  • Mental health and learning disability services continue to be provided although there are fewer appointments face to face. Those with the most urgent and severe needs are being prioritised, however direct access services, such as Let’s Talk, continue to be available
  • The Trust has set up additional wards at Stroud and Cirencester Hospitals and rearranged other wards at their hospitals to support patients
  • Three of the county’s Minor Injury and Illness Units (MIIUs) – Dilke (Cinderford), The Vale (Dursley) and Tewkesbury have closed temporarily, so that staff can be re-deployed to where they are most needed. The opening hours for the other MIIUs are 8am to 6pm, 7 days a week, until further notice
  • Tewkesbury Community Hospital is being used to support Gloucestershire patients with Covid-19. Other services previously provided there have been temporarily suspended, but are available at other hospitals or through other health centres
  • Visiting has been restricted in hospitals and five mental health and learning disability inpatient units across Gloucestershire to help contain the virus, protect patients and safeguard staff (check Trust websites for details)
  • Gloucestershire Hospitals NHS Foundation Trust has introduced virtual visiting with specially protected iPads and secure video software to enable relatives to speak to patients who are in Covid-19 positive areas
  • Following national guidance, the Trust has reduced planned operations. These staff, equipment and facilities are being prioritised to support essential services, such as vital life and limb saving operations and cancer treatments
  • Emergency General Surgery has been centralised at the Gloucestershire Royal site. This is a temporary emergency change in response to Covid-19 to ensure safe staffing levels
  • The Trust has reduced the number of face to face hospital outpatient appointments in favour of video conferencing and phone calls. Arrangements are in place for patients who need to be seen face to face or need to access diagnostics as part of their appointment
  • Cancer care – some of the Trust’s services are now making initial assessments of patients’ symptoms by telephone or video conferencing. This allows the Trust to decide which patients can be booked for tests without any further appointment and which need to be seen face to face. Cancer surgery is being performed, the regional cancer centre at Cheltenham General Hospital is fully operational and specialist treatments like radiotherapy and chemotherapy are continuing as are mobile and satellite services
  • The Trust has grouped wards at Gloucestershire Royal Hospital and Cheltenham General Hospital into Covid-19 positive wards and Covid-19 negative wards to safely manage these two groups of patients. The areas are referred to as ‘Pods’ and each Pod is supported by a dedicated team including consultants, doctors, nurses, therapists, health care assistants, porters, domestic support and administrative support
  • The Paediatric Assessment Unit (PAU) at GRH is being used for children and young people (16 and under) instead of the Emergency Department at GRH.