Following a thorough procurement process, a new provider has been selected to provide non-emergency patient transport services in Gloucestershire.    

Subject to contract, patients who have a non-emergency medical need and require help with transport to reach their hospital appointment will benefit from a dedicated service run by E-zec Medical Transport Services.

During 2018, organisations were invited to tender for a 7 year contract to provide a planned non-emergency patient transport service from June 2019.

E-zec has now been selected to run services in Gloucestershire, Bath and North East Somerset, Swindon and Wiltshire.

E-zec is an experienced and specialist patient transport provider (it is all they do). They already carry out around 750,000 patient journeys a year in other areas of the country, including neighbouring areas.

Through the use of modern technology and systems, the service will be able to manage demand for patient transport efficiently and will co-ordinate and provide journeys in and out of the county.

E-zec will be supported by The Patient Transport Advice Centre (PTAC) which provides a convenient booking and enquiries service for patients.

PTAC also provides information and advice for those patients who do not meet the current Department of Health eligibility criteria. This will include signposting to alternative transport options, including voluntary and community providers.

Clinical Chair of NHS Gloucestershire Clinical Commissioning Group, Dr Andy Seymour said:

“We want to ensure that patients who are eligible can access the very best service which can meet their specific medical and mobility needs. We want them to experience safe, timely, clean and comfortable transport.

Subject to contract, we look forward to working closely with E-zec to ensure a high quality, consistent and joined up service for the individual.”