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Patient choice

Gloucestershire CCG is committed to ensuring:

  • Residents of Gloucestershire are aware of their choices, including their NHS Constitutional legal rights, and actively seek and take up the choices available to them;
  • GPs/referrers are aware of, and want to support patients in exercising, the choices available to them;
  • Patients and GPs/referrers have the relevant information to help them to make choices about their care and treatment;
  • Choice is built into our commissioning plans, contracting arrangements and provision;
  • Choice is embedded in referral models, protocols and clinical pathways.

The CCG will continuously strive to improve the information available for patients, ensuring that they are consistently offered choice, and to raise their awareness – particularly of their NHS Constitutional legal rights.


Did you know?

If your GP needs to refer you for a physical or mental health condition, in most cases you have the legal right to choose the hospital or service you’d like to go to.

This will include many private hospitals as long as they provide services to the NHS and it doesn’t cost the NHS any more than a referral to a traditional NHS hospital.

You can also choose a clinical team led by a consultant or named healthcare professional, as long as that team provides the treatment you require. Find out more about choosing a hospital or consultant and choosing a mental health service on the right to choice website.

You can book your appointment via the NHS e-Referral service. It can be done while you’re at the GP surgery, or online, using the shortlist of hospitals or services provided in your appointment request letter. The shortlist is selected by your GP, so make sure you tell them about your preferences during the appointment.

To agree the shortlist, you and your GP can compare information about hospitals or consultants, including quality outcomes, waiting times, parking and travel.

You have the legal right to ask for your appointment to be moved to a different provider if you’re likely to wait longer than the maximum waiting time specified for your treatment.  The hospital or Clinical Commissioning Group (CCG) will have to investigate and offer you a range of suitable alternative hospitals or clinics that would be able to see you sooner.


Where can I get information to support to help me choose?

You can find information on GP practices and hospitals near you by visiting the NHS website and using the ‘Find local services’ tool on the home page.  Further information is available using the following helpful links.

  • Health A-Z – Use the treatment pages of the Health A-Z to see the common treatment options for particular conditions and find links to specialist charities and patient groups in each area.
  • Scorecard – Use this tool to compare hospitals according to a range of performance measures and facilities. You can view your results by treatment type.
  • NHS e-Referral Service – The online service that allows you to book your own hospital appointments.
  • Easy Read Leaflets – Easy read leaflets setting out patients’ rights to choice in healthcare.

What choices are available to me in the NHS?

The NHS Choice Framework can be accessed here.

Further information can be found on the NHS England Patient website here.

Questions and Queries

If you have any questions regarding patient choice that are not answered on the CCG website please contact PALS via e-mail at or telephone: 0800 0151548.