If you have symptoms of Covid-19, they worsen during self-isolation at home and you need advice, visit the NHS 111 website. If you cannot get on-line, call NHS 111. Please do not visit a GP surgery or hospital.

If you or someone at home has symptoms of Covid-19, find out how to book a test here.

  • Ill or injured, but not life threatening? Not sure where to turn? Then Click or Call First
  • If you have an illness that won’t go away after self-care or advice from the pharmacy – Click or Call your GP surgery. Use their website, the NHS App or phone them. If you don’t have a GP, you can find how to access one here
  • If you think you may need A&E or to get the right care 24/7, Click 111.nhs.uk or Call 111
  • The 111 phone service can book you into local NHS services including GP surgeries, Community Minor Injury and Illness Units or A&E where appropriate
  • and the local ASAP website and App (download from Apple or Google Play stores) offer information on self-care, local services and when to use them
  • 111, ASAP or the nhs.uk website might suggest a visit to a community pharmacy – a great first port of call for health advice on common ailments and medicines
  • Many pharmacies have extended hours and no appointment is needed. They can also advise if another local NHS service is needed. Please note that your local pharmacy opening hours may differ over the festive period, click here for details
  • 111 or ASAP might recommend one of the Community Minor Injury and Illness Units across the county. For more information about Minor Injury and Illness Units see below.

Find out more about our Click or Call First campaign here.

Other local services

The Gloucester Health Access Centre in Quayside House, Quayside, Gloucester (GL1 2TZ) is open 8am to 8pm, 7 days a week and provides a wide range of GP care.

Patients are seen on an appointment basis, so please ring in advance on 01452 336290 to get a time that’s convenient for you.

Community Minor Injury and Illness Units (MIIUs) treat a range of health issues, waits are generally short and there is free parking available. MIIUs are staffed by highly trained nurses and paramedics, most are open 8am to 8pm every day, including weekends.

By calling first through 111 or 0300 421 7777, you can get a booked appointment at the most appropriate Unit for your needs. It’s still possible to just walk in, but you may have to wait longer to be seen.

Information on locations, opening hours and the range of services provided is available here and here.

Minor Injury Units

There are also Minor Injury Units at Tetbury Hospital (open 8.30am to 4pm – Mon to Fri) and at Winchcombe Medical Centre (open 8.15am to 6.30pm – Mon – Fri).

If you have a life threatening emergency you should call 999.

A&E (Emergency Department) services in the county also provide care for people with serious injuries and life threatening conditions.

To support the Covid-19 response some temporary changes were made to A&E services in the county, but pre-pandemic services have been restored.

Gloucestershire Royal Hospital, Gloucester (GRH) continues to provide a 24 hour consultant-led A&E service.

The Children’s Centre and specialist staff who provide emergency care for children are based at GRH. If your child needs emergency care, call 999.

There is a consultant-led A&E service at Cheltenham General Hospital (CGH), 8am to 8pm, 7 days a week and an overnight nurse led service – 8pm to 8am, 7 days a week.

The latest information about A&E services at Gloucestershire Royal and Cheltenham General Hospitals is available here.