If you have symptoms of Covid-19, they worsen during self-isolation at home and you need advice, visit the NHS 111 website. If you cannot get on-line, call NHS 111. Please do not visit a GP surgery or hospital.

If you or someone at home has symptoms of Covid-19, find out how to book a test here.

  • Minor ailment? Ask your local Pharmacist – they are experts on self-care, medicines and can advise on whether you need another NHS service
  • If you have an illness that won’t go away, click or call your GP surgery. You can contact your GP surgery through their website, the NHS App or by phone. If you don’t have a GP, you can find how to access one here
  • If you think you may need A&E or to get the right service 24/7, click 111.nhs.uk or call 111. Increasingly, the 111 phone service is able to book appointments for you into local services e.g. GP surgeries and hospitals
  • You can also download the NHS App…
  • and the local ASAP website and App (download from Apple or Google Play stores) offer information on self-care, local services and when to use them.

Find out more about our Click or Call First campaign here.


Other local services

The Gloucester Health Access Centre in Eastgate Street, Gloucester (GL1 1PX) is open 8am to 8pm, 7 days a week and provides a wide range of GP care.

Patients are seen on an appointment basis, so please ring in advance on 01452 336290 to get a time that’s convenient for you.

Minor Injury and Illness Units (MIIUs) at local community hospitals treat a variety of injuries and illnesses (adults and children). Appointments are available by phoning 111, alternatively you can walk in.

If your injury is not serious you can get help from a MIIU rather than an emergency department.

By doing so, emergency department staff can concentrate on people with serious and life-threatening conditions. Waiting times at the MIIUs are also generally shorter.

Please note that there have been some recent changes to community hospital MIIU services as a result of Covid-19. The latest information, including opening hours and the range of services provided, is available here.

To support the Covid-19 response, the Emergency (A&E) Department at Cheltenham General Hospital (CGH) has become a Minor Injury and Illness Unit (open 8am to 8pm, 7 days a week). This is a temporary change. Please see below.

Minor Injury Units

There are also Minor Injury Units at Tetbury Hospital (open 8.30am to 4pm – Mon to Fri) and at Winchcombe Medical Centre (open 8.15am to 6.30pm – Mon – Fri).

If you have a life threatening emergency you should call 999.

A&E (Emergency Department) services in the county also provide care for people with serious injuries and life threatening conditions.

To support the Covid-19 response some temporary changes have been made to A&E services in the county.

Gloucestershire Royal Hospital, Gloucester (GRH) continues to provide a 24 hour A&E service, including 999 ambulances and emergency GP referrals.

The Children’s Centre and specialist staff who provide emergency care for children are based at GRH. If your child needs emergency care, call 999.

The Emergency (A&E) Department at Cheltenham General Hospital (CGH) has become a Minor Injury and Illness Unit (open 8am to 8pm, 7 days a week). This is a temporary change.

News about these changes can be found here. The latest service information about A&E and MIIU services at Gloucestershire Royal and Cheltenham General Hospitals is available here.