NHS Prescription Ordering Line (POL)

To call the POL, please phone:

0300 421 1215

What is the NHS Prescription Ordering Line (POL)?

POL is currently available for patients of 22 practices within Gloucestershire. These are as follows:

AVENUE SURGERY OVERTON PARK SURGERY
BRUNSTON PRACTICE PORTLAND PRACTICE
BARTONGATE SURGERY RENDCOMB SURGERY
CAM & ULEY FAMILY PRACTICE SIXWAYS CLINIC
COLEFORD FAMILY DOCTORS ST GEORGES SURGERY
CORINTHIAN SURGERY ST PETERS ROAD SURGERY
GLOUCESTER CITY HEALTH CENTRE ST.CATHERINE’S SURGERY
GLOUCESTER HEALTH ACCESS CENTRE THE ALNEY PRACTICE
(Chelt Road, College Yard, Highnam)
HUCCLECOTE SURGERY THE ROYAL WELL SURGERY
KINGSHOLM SURGERY ROSEBANK HEALTH
MANN COTTAGE SURGERY YORKLEY HEALTH CENTRE

Why use this new service?
The POL service makes ordering your repeat prescriptions quicker and easier. Most surgeries do not accept repeat medicines requests over the phone and this new service will enable you to do this.

Who will you talk to?

Your call will be answered by a fully trained receptionist, who will order your prescription in a friendly and efficient way. They will discuss your medication requirements with you, and will let you know if you need a medication review with your Doctor*.

* The receptionist will only access the personal information that is relevant to your request. Your personal information is secure and confidential in line with the Data Protection Act 1998.

If a family member currently orders your prescriptions for you, you will need to give your consent for them to continue doing this through the POL.

Why are we offering this new service?

We have introduced this service to provide an easier way for you to obtain repeat medicines, while reducing wasted medicines for the NHS. Once the medicines have been supplied to patients they cannot legally be used for anyone else. We want to make sure that you receive the correct amount of medicines, in the most timely and efficient way.

I am happy with my existing service. Do I have to change?

You can still order your medicines in the following ways if you’d prefer:

  • By post or by handing your own written request to your Doctor’s surgery
  • By ordering online*

*Please contact your Doctor’s surgery if you wish to discuss this option.

When will the prescription be ready?

Your prescription will be provided by your Doctor, in the usual way and time frame (48hrs– 72hrs).

Can my Pharmacy/Chemist still deliver my prescriptions?

YES. This service will not affect the way you obtain your medicines.

 

Additionally we are keen to learn of our patients’ experiences using the POL, and therefore we have a short survey that we are asking patients who have used the POL service to complete, available at http://www.smartsurvey.co.uk/s/Repeatprescriptionorderline/