Your Views: useful links and resources

A wide range of engagement resources are available here, together with links to national, regional and local partners.

Your Circle

Your Circle Gloucestershire is a directory to help you find your way around health and care and connect you with people, places and activities in Gloucestershire

NHS England

Patient and Public Participation in commissioning health and care: statutory guidance for CCGs and NHS England. This guidance will help staff in clinical commissioning groups (CCGs) to involve patients and the public in their work in a meaningful way. It shows the importance of involving people in commissioning to improve health and care services, and how CCGs and NHS England can meet their legal duties to do so. It provides a range of links and information that patients carers and the public will also find of interest.

Engaging local people – a guide for local areas developing sustainability and transformation plans  for teams developing Sustainability and Transformation Plans (STPs). It is intended to clarify the expectations on stakeholder involvement, in particular patient and public participation. It also covers legal duties around engagement and consultation.

New Care Models, New Care Models: empowering patients and communities (December 2015) – sets out a directory of what support is available from the 5 Year Forward View (5YFW) partners and voluntary sector strategic partner organisations to fully engage with people and communities.

Good practice guide to major service change – This is the good practice guide for commissioners, to assist clinical commissioning groups (CCGs) should they choose to develop proposals for major service changes and reconfiguration.

Everyone Counts: Planning for Patients 2014/15-2018/19 – As part of the annual commissioning cycle, NHS Commissioners are expected to work with providers of NHS funded services to put in place mechanisms for systematically collecting and reacting to feedback from individuals’ experience of care. The explicit details of methodologies to be used by providers changes from year-to-year (e.g. real time feedback, Friends and Family Test). CQuINS, both national and locally developed, are used as the mechanism within provider contracts for defining quality requirements.

National Institute of Health and Care Excellence

Community Engagement: improving health and wellbeing and reducing health inequalities, NICE Guidelines NG44 (March 2016)–  covers community engagement approaches to reduce health inequalities, ensure health and wellbeing initiatives are effective and help local authorities and health bodies meet their statutory obligations.

NICE Quality Standards for Patient Experience in Adult Services (2012) – The NICE Quality Standards aim to deliver the best possible experience for people who use NHS services, high quality care should be clinically effective and safe.

Department of Health

Advice to local authorities on scrutinising health services (2014) – explains the health scrutiny regulations and provides local authorities with advice about how to implement them to ensure that existing health services are providing effectively for local communities.

Hard Truths: the journey to putting patients first (2014) – Hard Truth’s is the Government’s further response to Robert Francis QC’s report on the Mid Staffordshire NHS Foundation Trust public inquiry. ‘Hard Truths’ Volume 1 explains the changes that have been put in place since the initial response was published, and sets out how the whole health and care system will prioritise and build on this. Volume 2 outlines the responses to each of the 290 recommendations made by the public inquiry.

Patients First and Foremost (2013) – sets out an initial overarching response on behalf of the health and care system as a whole to the Mid Staffordshire NHS Public Inquiry and the ‘Francis Report’. It details key actions to ensure patients are ‘the first and foremost consideration of the system, and everyone who works in it and to return the NHS to its core humanitarian values.’ It sets out a collective commitment and plan to eradicate harm and to promote excellence. GCCG has reviewed its process for handling complaints (4Cs compliments, comments, concerns and complaints) – the revised policy is a linked document to the strategy.

NHS Improvement

Communications and engagement toolkit: for teams in service change programmes (June 2016) –  a step-by-step guide to the different phases of a potential service change programme and the role of communications and engagement.

Care Quality Commission (CQC)

The CQC’s role is to check whether hospitals, care homes, GPs, dentists and services in people’s own homes are meeting national standards. The CQC does this by inspecting services and publishing its findings, helping people to make choices about the care they receive

The Francis Report

The final report of the Mid Staffordshire NHS Foundation Trust Public Inquiry chaired by Robert Francis QC was published on Wednesday 6 February 2013 and made 290 recommendations. This Strategy acknowledges and responds to recommendation 135 of the Francis Report on public accountability and commissioners and their responsibilities for public engagement.

Local Government Association (LGA)

The LGA is the national voice of local government. It works with councils to support, promote and improve local government. It is a politically-led, cross-party organisation that works on behalf of councils to ensure local government has a strong, credible voice with national government. It aims to influence and set the political agenda on the issues that matter to councils so they are able to deliver local solutions to national problems.

Scottish Health Council

The Participation Toolkit (2014) – This was compiled to support NHS staff to involve patients, carers and members of the public in their own care and in the design and delivery of local services, and is particularly useful on different involvement approaches.

The Engagement Cycle

InHealth Associates  Engagement Cycle:

  • Serves as the foundation for an engagement culture – where working with patients, carers and the public becomes part of everyday behaviours, and effective relationships between professionals and patients is the norm
  • Provides the basis for developing sustainable systems and processes in order to turn engagement into everyday practice
  • Sets out what is required when engaging patients, carers and the public at each stage of the commissioning process
  • Supports the development of effective engagement strategies and plans that embed engagement in decision-making – ensuring that ‘nothing about us without us’ is more than rhetoric
  • Outlines, who needs to do what at each stage of the commissioning cycle, to ensure meaningful engagement for maximum impact

Participation—Spice it up!

Spice it up is a valuable resource for all professionals who work with children and young people—including local authority staff; teachers; play and care workers and health professionals. Many of the methods described also work well with grown-ups too!

The Patients Association (PA)

The Patients Association’s motto is ‘Listening to Patients, Speaking up for Change’. This motto is the basis on which the PA builds its campaigns. Via its Helpline, it captures stories about Healthcare from over thousands of patients, family members and carers every year. It uses this knowledge to campaign for real improvements to health and social care services across the UK. In addition, the Helpline provides valuable signposting and information for patients and supports them as they navigate the Healthcare service.

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